Privacy Policy

At Umrah Express, we are committed to protecting your personal information and ensuring your privacy is respected. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website and services. By using our site, you agree to the terms outlined below.

Information We Collect

We collect personal information necessary to provide you with our services, including but not limited to:

  • Personal Details: Name, email address, phone number, date of birth, and nationality.
  • Travel Information: Passport details, travel itinerary, and accommodation preferences.
  • Payment Information: Credit/debit card details and billing information (processed securely).
  • Website Usage Data: Information about how you interact with our website, such as IP address, browser type, and device information.

How We Use Your Information

We use the information collected for the following purposes:

  • To process and manage your bookings, payments, and travel arrangements.
  • To communicate with you regarding your trip, updates, and customer service inquiries.
  • To improve our website, services, and customer experience.
  • To send promotional offers, newsletters, or updates (with your consent).
  • To comply with legal obligations and prevent fraudulent activities.

Sharing Your Information

We may share your information with third parties in the following cases:

  • Service Providers: Airlines, hotels, transportation providers, and tour guides involved in your booking.
  • Payment Processors: To facilitate secure payment transactions.
  • Legal Requirements: When required by law or to protect our legal rights.
  • Business Transfers: In case of a merger, acquisition, or sale of assets.
  • We do not sell or rent your personal information to third parties for marketing purposes.

Data Security

We implement security measures to protect your personal information and prevent unauthorized access, disclosure, or misuse.

Intellectual Property

All content on this website, including text, images, logos, and designs, is the intellectual property of Umrah Express or its licensors. Unauthorized use, reproduction, or distribution of any content is prohibited.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage or disable cookies through your browser settings.

Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections to inaccurate or incomplete data.
  • Request the deletion of your personal data, subject to legal or contractual obligations.
  • Opt-out of receiving promotional communications by following the unsubscribe link in our emails.

To exercise any of these rights, please contact us at info@umrah-express.com

Policies & Refunds

Full Payment 100%

  • For changes made less than 31 days before departure, conditions depend on the airline ticket change policy.
  • Refundable up to 31 days before departure, subject to a €100 cancellation fee per passenger.
  • Changeable up to 31 days before departure.
  • For cancellations made less than 31 days before departure, 50% of the total fare will be charged.

20% Deposit – Balance in Installments (up to 31 days before departure)

  • For cancellations made less than 31 days before departure, 50% of the total fare will be charged.
  • For changes made less than 31 days before departure, conditions depend on the airline ticket change policy.
  • Refundable up to 31 days before departure, subject to a €100 cancellation fee per passenger.
  • Changeable up to 31 days before departure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Email: support@umrah-express.com

Phone: +39 023 598 4812

WhatsApp: +966 54 025 5551

Thank you for trusting Umrah Express with your personal information. Your privacy is our priority.